CivicPulse lets residents report potholes, broken lights, graffiti, and other public issues in under two minutes — no account, no app, no friction. Each report is automatically categorized, checked for duplicates, and routed to the right department. Citizens track progress by reference number. Municipalities get a real-time dashboard instead of an overflowing inbox.
GDPR-compliant. Built in the EU. Launching with partner municipalities.
Two-minute submission with no registration. Photo, category, and a pin on the map — that is it. Every report returns a reference number for tracking, with email-only identity for status updates.
Rule-based auto-assignment routes each report to the right department by category and staff workload. Duplicate detection checks nearby reports by GPS proximity and category match to prevent double work. Computer vision for photo-based categorization is planned for the pilot phase.
Every issue on an interactive map with category-colored markers, clustering, and filters. Searchable, filterable, and embeddable directly on municipal websites — visibility that builds trust with citizens.
A full 8-status lifecycle with a complete audit trail — every transition logged with timestamp and actor. Internal comments stay private; public updates keep citizens informed. Bulk operations and CSV export for reporting.
Each municipality runs in its own isolated environment with PostgreSQL Row-Level Security. Reporter personal data is encrypted at rest, and data deletion requests are handled natively. Built for EU compliance from the database up.
A KPI dashboard covering response and resolution times, geographic heatmaps, department and staff metrics, and daily trends. Export everything as CSV or JSON for integration with existing municipal reporting.
A citizen snaps a photo, picks a category, and drops a pin on the map — submitted in under two minutes. They receive a reference number on screen and by email.
CIVIC-2026-00042
Duplicate detection checks nearby reports by GPS proximity and category. Auto-assignment routes the issue to the right department by category rules and staff workload — the right people see it immediately.
Staff investigate, assign, and resolve — every status change logged with timestamp and actor. Citizens track progress by reference number on the public portal with no login, opt into email updates, and resolved issues stay visible on the map.
CivicPulse is being developed by the engineering team at fimula.com. Core features — public reporting, auto-triage, duplicate detection, admin dashboard, and analytics — are implemented. We are now seeking partner municipalities in the EU (5,000–500,000 population) for pilot deployments.
If your municipality is looking for a modern, GDPR-compliant civic issue reporting platform — or if you have questions about deployment, customization, or timelines — we would be happy to talk. No commitment, no pressure, no sales pitch.